SUBSCRIPTION POLICY

 

Auto-renewal 

Some of Crema Joe offerings consist of a subscription that automatically renews. These will continue until you cancel. Future recurring charges will be applied to the payment method you provide either at checkout, or by updating your billing preferences in the account section of our website. These charges are in an amount detailed at the time of checkout, and reiterated in your email receipt. Unless you specifically choose otherwise, the term of these services is continuous until cancelled.

Cancellation

Your subscriptions can be cancelled at any time via email (info @ cremajoe.com.au) or by logging in to your account at https://www.cremajoe.supply. We require one week’s notice from the date of next delivery to cancel, suspend or place an order on hold. Please allow up to 7 days for the cancellation process to be completed. For customers with recurring orders who provide less than 7 days notice to cancel their order, you may still receive your regular delivery and be billed accordingly.

Free and $1 trials

1. Your Crema Joe Supply subscription may start with a free or $1 trial. The duration will be dependent on the number of capsules you uses per week. Trails are limited to the details on the purcahse page and is intended to allow new workplaces to try the service.

2. Free and $1 trial eligibility is determined by Crema Joe at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free or $1 trial and put your account on hold in the event that we determine that you are not eligible.

3. We will charge the membership fee for the next billing cycle to your Payment Method at the end of the free or $1 trial period unless you cancel your subscription prior to the end of the trial period.